Terms of Use

Effective Date: September 1, 2025

Last Updated: January 8, 2026 Welcome to Spearhead Property Management LLC. (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, www.spearheadpm.us, and our related property management services.

1. Acceptance of Terms

By accessing our website, creating an account, or submitting any form, you agree to be bound by these Terms and our Privacy Policy. You will be required to affirmatively accept these Terms during the account creation process or upon form submission. If you do not agree to these Terms, you must not use our website or services.

2. Eligibility and Account Security

• Age Requirement: You must be at least 18 years of age to use this website.
• Authorized Access: Account creation is restricted to current clients, residents, and tenants of properties managed by Spearhead Property Management LLC.
• User Responsibility: You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You agree to notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur under your account.

3. Permitted Use

We grant you a limited, non-transferable license to use our website for:

• Submitting maintenance and document requests.
• Ordering Status Certificates and paying related fees.
• Updating your resident or vendor information.
• Accessing property management resources and blog content.

4. Prohibited Activities

You are strictly prohibited from:

• Using the website for any illegal or unauthorized purpose.
• Attempting to gain unauthorized access to our servers, systems, or other user accounts.
• Uploading or transmitting viruses, malware, or any other malicious code.
• Engaging in “scraping,” data-mining, or the systematic extraction of content from the site.
• Misrepresenting your identity or impersonating another person or entity.
• Interfering with or disrupting the operation of the website or its security features.

5. Intellectual Property

All content on this website—including text, logos, graphics, and the “Spearhead Property Management Ltd.” name—is the property of Spearhead Property Management LLC. and is protected by United States copyright and trademark laws.

• Sharing: You are permitted to share website URLs or blog posts for personal, non-commercial purposes.
• Restrictions: You may not modify, reproduce, or use our content for commercial purposes without our express written consent.

6. Fees and Payments (WooCommerce & Stripe)

• Payments: Fees for Status Certificates are processed through the WooCommerce platform using the Stripe payment gateway. By placing an order, you agree to the terms of these third-party providers.
• Refund Policy: Fees for Status Certificates are non-refundable, except in cases where an order was placed in error and the certificate has not yet been processed or issued.

7. Disclaimers and Limitation of Liability

• “As-Is” Service: This website is provided on an “as-is” and “as-available” basis. We do not guarantee that the website will be uninterrupted, secure, or free of errors.
• Accuracy of Information: While we strive for accuracy, we do not warrant the completeness or timeliness of the information provided on the site.
• Third-Party Links: We are not responsible for the content or privacy practices of third-party websites (e.g., Cloudflare, Stripe, or external links).
• Limitation of Liability: To the maximum extent permitted by law, Spearhead Property Management LLC. shall not be liable for any damages arising from your use of the website. Our total financial liability for any claim related to our digital services is limited to the amount you paid for the specific service in question.

8. Termination of Use

We reserve the right to suspend or terminate your account and website access at our sole discretion, without notice, if:

• You violate these Terms of Use.
• You are no longer a resident, tenant, client, or active vendor of a property managed by us.
• We cease providing the website services.

9. Governing Law and Dispute Resolution

• Jurisdiction: These Terms are governed by the laws of the State of Texas and the federal laws of the U.S.A.
• Dispute Resolution: In the event of a dispute, you agree to first attempt to resolve the matter through good-faith negotiation with us. If the dispute cannot be resolved informally, it shall be submitted to mediation or binding arbitration in Texas before any court proceedings are initiated.

10. Contact Information

For questions regarding these Terms, please contact:

Spearhead Property Management LLC. 7550 I-10 Highway Suite 800, San Antonio, TX, USA 78229

Email: info@spearheadpm.us

Phone: 210-773-5708